Deceptive and False Advertising

On the 24th of January 2025 on the Avis’ website a ‘special’ was on offer of ‘Rent a vehicle for 2 days and get a free day’

So we went ahead and made a booking online with reservation number ***5ZA6 and had a AWS code which factored in a discount on the rental. The rental was for 2 days in line with the special which of course was legible for an extra day.

The amount paid on the deposit for a Group K vehicle which was a Tiguan amounted to R16550. R3000 outside of the deposit was the rental itself and the applicable wavers. So in total amount produced by way of Credit Card was R19550. Simple maths.

Upon the return of the car at 10:37 on the 28 of January 2025, a week later we received an invoice E*** detailing what would be due back to the Credit Card and what is allocated for the rental which should have been for 2 days, ended up being for 3 days in charges including e-Toll charges. Which e-toll if I may ask, we didn’t go through any toll gate with their e-tag scanning. Instead we used the same Credit Card to pay at a Tongaat toll gate. Their e-tag was removed for duration of rental, by us.

To this very day, the 11th of February nothing has been done. Customer service has been called countless times with escalation of their matter, with the branch manager not coming to the party with assisting with this matter. The branch manager in Durban Downtown had instructed that the car be released in accordance to the special the ‘ customer has booked against.

We foresaw such troubles would be apparent upon the rental being returned. Head office, customer service is trying to get hold of the branch, sending email including the special which was screenshotted on the day of seeing it and sent to the relevant parties as part of the adjustments and escalation through the appropriate channels.

On the 6th of February 2025 at 07:15 Standard sent a notification that R15212-00 was returned to the Credit Card with a deficit of R1438.

Avis, where are our funds. You messed with my time, money and effort in trying to rectify this amicably. Corporate accounts, including that of my company are going to hear of this from me personally and pull business and cut ties with the brand.

Please advise on what Avis as a brand is doing pertaining to this matter? What compensation for all troubles and inconveniences caused will be granted?

If not, the next step would be to contact the CHIEF EXECUTIVE, Ms Ramaela Ganda together with the Financial Director, Ms Thobeka Ntshiza, not forgetting the Ops Chief, Ms Tlhabi Ntlha and surely they’ll be able to assist me no matter how little the funds are that are in question and are outstanding to me.