Debited incorrectly complaint

To whom it may concern.

I would like to express my great dissapointment regarding my complaint.

On the day when I took delivery of your rental vehicle, the driver explained to me that I should give him my physical credit card so that he can process the payment to put a hold on my credit card for the rental amount of R2000 and to avoid any delays when I need to get my refund as this refund would then be paid back to me within five working days of returning the vehicle in the agreed condition.

I returned the rental vehicle on Tuesday, 15 April at 13:00 and kept it within the set terms and conditions which was requested, with a clean, undamaged, vehicle and a full tank of fuel.

When I called on Thursday, 17 April to follow up on when I would be receiving my refund, I was unfortunately told that the payment was processed as a debit and not a hold on my credit card. This is completely unacceptable.

I did everything as I was instructed to do by your driver and now I'm being told I need to wait up to 14 days to get my money back. I am going on holiday next week with my family and I need the funds ASAP.

I would appreciate if this could be escalated to arrange an earlier payment to my bank account as I feel this is very unfair towards me as a customer and being misled.

Please contact me, should you need any further clarity.