Dear Avis PAY ME BACK MY MONEY

Dear Avis, I have been waiting and waiting hoping to hear something from your so called regional manager, I am not sure what escalating a matter means to you but generally it means a query is dealt with as a matter of urgency. I am still waiting though running out of patience, I am still acting reasonably when the best thing I should do for me is institute legal proceedings because seemingly that is the only way I will get my money back. it is been a month and some days since you ********ly took my money after I told on numerous occasions that I did not cause any damage to the car I had hired. I am glad a platform like hellopeter exist because it is evident that you as Avis specialise in charging customers for damages they did not cause, contrary to one of your managers lying to me you do hire out damaged cars. if your agents in grahamstown do not bother conducting a car inspection how then do you even think you can blame me?! might I remind we had a contract I would think you have a legal department that knows the essentials of a contract. <br> again I NEVER CAUSED THAT DENT! kindly advise if I should proceed legally to get my money back, oh my contract for the weekend was for R467