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<p>Booked a Rental Car on 1 April 2017 at Avis East London Airport online for my son who was flying in from Johannesburg. He would be driving from East London Airport to Queenstown. We booked the vehicle for one day.</p> <p>Paid with my Credit Card online (R580.00)</p> <p>A week before collection date (13 April 2017) we were forced to cancel the rental car as it is Avis' policy that the same credit card used for booking has to be shown at the Avis Branch when collecting the vehicle. This was impossible as I had paid with my credit card for my son and I live 300km away from East London Airport.</p> <p>When I cancelled the vehicle, I was promised that they would refund me. The consultant did not mention any cancellation fees.</p> <p>5 days later an amount of R184.00 was refunded into my account.</p> <p>Cost to hire car - R580.00 so they had charged me R399.00 in cancellation fees. More than 68 % of R580.00.</p> <p>I sent them an email quering this and they sent one back to me to say that they would refund me withing 10 - 15 days.</p> <p>After not hearing from them or receiving any refund, I phoned them yesterday and asked to speak to a Manager.</p> <p>He informed me that this is their policy and was disinterested in my complaint. He said that many customers complain about this and apologized.</p> <p>I feel that their cancellation fees are over the top and I feel that I have been ******.</p>