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Lindy N

1 reviews | Active since Sept 2021

30 Sept 2021, 13:05

Day light *******

I’m disgusted and disappointed with the service I recently received from Avis Car Rental .

We hired a car (Avanza) with my brother from the 8th to the 9th of August 2021 . We ran late and ended up returning the car 37 minutes later and guess what? They deducted R1500 for the 37 minutes really ?????? When went to enquire at Avis we are told that that’s the process . I then requested for the agreement that I signed that’s states that if one is late then a fee amounting to R1500 is applicable.

Well this is a day light ******* , I understand that we all don’t have money due to COVID but at the same time you can’t be ******** us our hard earned cash like this .

I really need an explanation regarding this as soon as possible.

0
Replies (13)
Avis
Avis's reply30 Sept 2021, 13:45
Official
Hi Lindy,

Thanks for writing to us. 

Please provide your rental agreement number so we can look into the matter.

Avis Team 
LN
Lindy N's update30 Sept 2021, 15:57
Reviewer Update
Here ***
Avis
Avis's reply30 Sept 2021, 16:11
Official
Hi Lindy,

Thanks for the details.

Our team will be sending you an invoice and explaining the charges shortly. 

Avis Team
LN
Lindy N's update30 Sept 2021, 16:54
Reviewer Update
Hi .

I think you missing my point . The issue here is that you guys charged us R1500 just because we were 37 minutes late. Well this is ridiculous. Rather send me the clause with my brothers signature which clearly states that if ever we are late then a fee of R1500 is applicable.
LN
Lindy N's update01 Oct 2021, 12:16
Reviewer Update
Meaning that I was charged R1500 for 8 mins ??????
LN
Lindy N's update01 Oct 2021, 12:24
Reviewer Update
I need a clause that we signed which stipulate that and the amounts as you say . I will be taking this up to an Ombudsman because it doesn’t make sense that we were charged 1010 for a car hire and for being late for 8 mins then we are charged R1500 really ??????
LN
Lindy N's update01 Oct 2021, 17:59
Reviewer Update
Greetings.

I'm actually hanging tight for the records mentioned before as I need to take this matter further .

While you on it . If it's not too much trouble, clarify who gave you an authorization to charge my Visa without my assent ? What's more, for what reason were we discounted the store paid for the vehicle employ in August and afterward a month after the fact which is September you just woke up and concludes that I'm owing you and chooses to charge my record without my assent ???????

I need replies here and the proviso most recent by Monday
Avis
Avis's reply05 Oct 2021, 14:05
Official
Hi Lindy,

We will request our team to send a copy of your agreement. Please be on the lookout for the copy.  

Avis Team 
LN
Lindy N's update11 Oct 2021, 13:17
Reviewer Update
Still waiting for the agreement , you service is pathetic. Why does it have to take so long to send me the clause ???????
Avis
Avis's reply11 Oct 2021, 16:46
Official
Hi Lindy,

We apologise for the delay.

We have requested our team to urgently send the signed agreement. 

Please check your email.

Avis Team
LN
Lindy N's update13 Oct 2021, 12:40
Reviewer Update
Okay so it takes you so long just to get the clause???? Been checking my emails since for ever and no emails from you
LN
Lindy N's update14 Oct 2021, 15:35
Reviewer Update
I’m done talking to you , prepare the docs for ombudsman , they will be in contact with you
Avis
Avis's reply08 Nov 2021, 11:58
Official
Hi Lindy,

We apologise for the delay. Our team did send an email with the signed agreement. 

We have requested they resend the email, please expect it.

Avis Team