Day light ******* and poor level of service

I am writing to express my disappointment with the level of service I received at your branch on September 22-25, 2023.

When I collected the vehicle on September 22, it was not checked with me thoroughly. I returned the vehicle on September 25 in the same condition as I received it. However, the person who checked the vehicle concluded that there were some stretches that needed to be repaired. I argued that no incident happened while the car was in my possession, but my argument was not considered.

I sent an email to your invoice department to investigate and resolve the matter. The manager or supervisor responded quickly, saying that your cars are checked thoroughly before they are handed to customers and that the damage amount charged cannot be revoked.

I am very disappointed with this outcome. I am a loyal customer of Avis and have always been happy with your service in the past. However, this experience has left me feeling frustrated and undervalued.

I believe that Avis needs to reevaluate its level of customer service. Customer satisfaction is essential for any business, and it is important to listen to your customers' concerns. I feel that my voice as a customer has not been heard in this matter.

I urge you to reconsider your decision and refund the damage amount charged to my account. I am confident that we can resolve this issue amicably.

Thank you for your time and attention to this matter.