1 reviews | Active since Oct 2012
Damaged on motor vehicle
On the 12 Sep 15 i returned a rented car to Avis at around 2pm. Since the branch was already closed the guard instructed me to drop the keys through a drop box. Before i returned the car i inspected it as i had experience from my workplace where they always say the car was damaged after it has been returned. Two weeks later i received an SMS from their customer care saying i owe R1,700 for the damage on the wheel of the car. I never received a phone call from Avis to come and inspect the, A damage to the wheel worth R1,700 means i had a accident yet the car was intact and no damage was reported to the car body. How can this be? I was never given a chance to defend myself and today i received an sms that i have neen handed over. <br> I phoned the branch & spoke to Loraine who said she was going to ask her Manager Joane to phone me and she never phoned me. Two weeks later I phoned again and i spoke to Joane who said she was going to investigate and come back to me which she never did only to recieve an sms today saying i have been handed over.<br> I smell something fish here i am of the opinion that someone changed my tyre and put a damaged whell the manager was supposed to investigate
Thank you for your post.
We have escalated your complaint to our Regional Manager who will resolve your complaint posted.
Kind Regards
Avis Team
Thank you for your post.
We have escalated your complaint to our Regional Manager who will resolve your complaint posted.
Kind Regards
Avis Team
