1 reviews | Active since Jul 2014
Damage to rental car
I had a rented car from Avis after my car was in an accident. the day I returned the car to Avis, the person who inspected the car told me that there is a bump on the lower bottom of the front right bumper. I for sure knew I never bumped this car. But the insisted that I sign a form for the alleged damage. Later in the day I went back to the car to check out the damage just to make sure if I was in the wrong. the alleged damage was just a black mark which I removed with car polish. I then phoned Joanne the next morning and asked het to go check the car. She then told me that I am 99.9% correct that there is no damage to the paint of the car but they will still have to send it for a buff. Why must I pay for a car buff if the alleged damage was only at the bottom of the car? I was slashed with a bill of R750 for a full car buff, and I don't think it is fair. I refuse to be held liable for this bill because in my mind \Just because they can"and because they want to slash me. I refuse to pay because I actually took pictures of the alleged damage and they need to proof beyond reasonable doubt that this car was indeed damaged."""
Thank you for your post.
We have escalated your complaint to our Regional Manager who will resolve your complaint posted.
Kind Regards
Avis Team
Thank you for your post.
We have escalated your complaint to our Regional Manager who will resolve your complaint posted.
Kind Regards
Avis Team
