ZN
Ziyanda N

1 reviews | Active since Apr 2024

29 Aug 2024, 11:54

Damage Car

The department hired a car for me in OR Tambo for the Period of 17 April 2024 until 20 April 2024 I was told on return the car had damages. I insisted that I was not aware of any of that.

The department hired a car for in OR Tambo for the period of 25 June 2024 until 27 June 2024 when I was returning the car I was told again the car had dent, I argued and they insisted it was not recorded when i was taking the car. What suprised me, that I only drove the car on the 25th June to the Hotel on arrival, and I didnt use the car for two days it was parked in the Hotel, I drove again on return to the airport on the 27 June 2024.

The department booked a car for me on the 26th August until 28 August 2024, I was so careful with the car that I checked all the scratches in the car, the lady who was inspecting the car for me before taking the car, said those are minor scratches, I left with the car,I even asked the securities in the Hotel to keep an eye on it, so that there would be no damages in the car, On the 28th I was returning the car before leaving the hotel I pre inspected the car. on arrival at OR Tambo, returning the car the guy who was there, went straight to the bumper and said the car is damaged. I was so shocked that I told him, ask the lady, she told me those where minor scratches. On top of that the car they gave me, I noticed while I was driving that it was making squeaky noise. I reported that to the guy. I've been driving for 13 years and only recorded one accident. I am not happy with Avis, I've read similar stories on this page. Something must be done, I can not be held liable for this damage.

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Replies (4)
Avis
Avis's reply29 Aug 2024, 12:11
Official
Dear Ziyanda,
 
 Thank you for bringing this to our attention. We are committed to addressing your concerns and finding a resolution.
 We apologize for the inconvenience and frustration you have experienced with our service. Your situation is concerning, and we want to resolve it promptly.
 To expedite this matter, please provide your rental agreement number and any relevant documentation.
 
 Kind Regards,
 The Avis Team
ZN
Ziyanda N's update30 Aug 2024, 09:23
Reviewer Update
Good Day

Rental Agreement :
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A***
***7ZA5
Avis
Avis's reply30 Aug 2024, 16:32
Official
Good Day Ziyanda, Thank you for contacting Avis Budget regarding your query. Kindly be advised that we have lodged a dispute with the relevant branch for investigation. Please allow a turnaround time of 3-5 business days for conclusive feedback to be provided. Hope the above is in order. For any further enquiries, please do not hesitate to contact us. Kind Regards, 
ZN
Ziyanda N's update08 Oct 2024, 12:08
Reviewer Update
Good Day

Doing a follow up on your investigation.