DAMAGE **** AND INCORRECT BILLING

I rented a car from Avis on 03/09/24 and returned it 10 days later on 03/10/24. When I brought the car back, they claimed there was a dent—A DENT I COULDN'T EVEN SEE! I used my phone light, inspected every inch, and guess what? No dent. But a few days later, I get an invoice with a damage charge AND they had the audacity to claim I returned the car on October 6th instead of the 3rd, inflating the rental days!

If that wasn’t bad enough, they slapped me with a R651 toll fee after I only passed the Zambezi toll gate in Pretoria FOUR TIMES! The toll charge is R14—so how in the world does that add up to R651?

I’ve disputed the charges and contacted them multiple times, and surprise, surprise—my emails are being completely ignored. I even asked for the panel beater’s invoice for the so-called damage, and they never sent it. This company is a joke, and I’m sure they’ll pull the same **** on the next unsuspecting customer.

DO NOT TRUST AVIS! They will rip you off and then ghost you when you ask for explanations.