JR
Jan R

1 reviews | Active since Jan 2016

08 Jan 2016, 19:47

Customers are made to pay for pre existing damages

I rented a vehicle from Avis did a through check with the consultant before taking the vehicle but it was not recorded on their side. My inspection sheet shows dents that I have noted but did not record them on their side to ***** money from me tocover up for their mistakes. I have proof in my possession. To my Suprise an amount of R906.23 deducted from my account. I cannot pay for your employees negligence.Need my money refunded immediately and this is not the first time I encounter this problem with Avis.

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Replies (1)
Avis
Avis's reply11 Jan 2016, 08:00
Official
Hello JRANALANA76,

Thank you for your post.

We have escalated your complaint to our Regional Manager who will resolve your complaint posted.

Kind Regards
Avis Team