Customer Service Zero

<p>2 August, booked a rental car to collect from Cape Town International Airport on 12 August. After booking I called the Cape Town office to confirm my vehicle preference, which they did not have available (they only have automatic cars it seems and I wanted a manual). I entered my credit card details and selected payment on collection when making the booking, so Avis holds an authorisation on my card.</p> <p> </p> <p>I immediately cancelled the booking and booked with a competitor instead. In spite of having a clearly written policy online that a full refund is applicable until 48 hours before collection, I received an e-mail stating that in order to get refunded I need to email Avis Customer Service, which I did immediately.</p> <p> </p> <p>Two e-mails to customer service and 2 phone calls speaking to the customer service call center later and the no action has been taken by Avis, neither have I received any reply to my e-mail.</p> <p> </p> <p>It seems when you book a car with Avis they make it exceptionally easy to spend your money, but when you change your mind because they don't have what you are looking for, they make it exceptionally hard to get your money back. </p> <p> </p> <p> </p>