LV
Lyn V
1 reviews | Active since Mar 2022
24 Mar 2022, 12:21
CUSTOMER SERVICE & REFUND STILL NOT RECEIVED
I've returned the rental to Avis on the 17th of March. No email whatsoever was sent to me regarding my refund, I had to contact Avis to find out what was happening and still they could not give me proper feedback. I will definitely contact my insurance to complete a survey regarding their service. I paid Avis immediately as they required the deposit but they take their own sweet time to process a refund. I AM SERIOUSLY UNHAPPY ABOUT THIS!!! I NEED MY MONEY!!!!
Helpful (0)
Replies (8)0
Replies (8)
Avis's replyOfficial
24 Mar 2022, 12:40Hi Lyn.
Thank you for sharing your feedback with us.
Please provide your rental agreement number so we can look into your query.
Avis Team
Thank you for sharing your feedback with us.
Please provide your rental agreement number so we can look into your query.
Avis Team
Avis's reply24 Mar 2022, 12:40
Official
Hi Lyn.
Thank you for sharing your feedback with us.
Please provide your rental agreement number so we can look into your query.
Avis Team
Thank you for sharing your feedback with us.
Please provide your rental agreement number so we can look into your query.
Avis Team
LV
Lyn V's updateReviewer Update
24 Mar 2022, 12:42Hi,
I have no rental agreement, the guy told me to leave it in the car, is there anything else I can give you?
I have no rental agreement, the guy told me to leave it in the car, is there anything else I can give you?
LV
Lyn V's update24 Mar 2022, 12:42
Reviewer Update
Hi,
I have no rental agreement, the guy told me to leave it in the car, is there anything else I can give you?
I have no rental agreement, the guy told me to leave it in the car, is there anything else I can give you?
Avis's replyOfficial
24 Mar 2022, 16:57Hi Lyn,
Please provide the rental date, rental location and last name of the renter.
Avis Team
Please provide the rental date, rental location and last name of the renter.
Avis Team
Avis's reply24 Mar 2022, 16:57
Official
Hi Lyn,
Please provide the rental date, rental location and last name of the renter.
Avis Team
Please provide the rental date, rental location and last name of the renter.
Avis Team
LV
Lyn V's updateReviewer Update
28 Mar 2022, 10:16Hi, I have received my refund after being on the phone with a=Avis making sure they send the letter to my bank. I would now like to know why R240 odd rand was deducted out of my account by Avis???
LV
Lyn V's update28 Mar 2022, 10:16
Reviewer Update
Hi, I have received my refund after being on the phone with a=Avis making sure they send the letter to my bank. I would now like to know why R240 odd rand was deducted out of my account by Avis???
Avis's replyOfficial
28 Mar 2022, 10:50Hi Lyn,
Please provide your rental agreement number so we can check the billing of your invoice.
Avis Team
Please provide your rental agreement number so we can check the billing of your invoice.
Avis Team
Avis's reply28 Mar 2022, 10:50
Official
Hi Lyn,
Please provide your rental agreement number so we can check the billing of your invoice.
Avis Team
Please provide your rental agreement number so we can check the billing of your invoice.
Avis Team
LV
Lyn V's updateReviewer Update
29 Mar 2022, 08:31Hi, I do not have the rental agreement number as per last comment, kindly see below.
Rental Date - 7 - 17 March 2022
Location: Malmesbury
Last name: Van Staden
Rental Date - 7 - 17 March 2022
Location: Malmesbury
Last name: Van Staden
LV
Lyn V's update29 Mar 2022, 08:31
Reviewer Update
Hi, I do not have the rental agreement number as per last comment, kindly see below.
Rental Date - 7 - 17 March 2022
Location: Malmesbury
Last name: Van Staden
Rental Date - 7 - 17 March 2022
Location: Malmesbury
Last name: Van Staden
Avis's replyOfficial
29 Mar 2022, 15:59Hi Lyn,
We checked your booking using the details you provided, however, we did not retrieve your rental. Please confirm if the booking was an international or local booking?
Avis Team
We checked your booking using the details you provided, however, we did not retrieve your rental. Please confirm if the booking was an international or local booking?
Avis Team
Avis's reply29 Mar 2022, 15:59
Official
Hi Lyn,
We checked your booking using the details you provided, however, we did not retrieve your rental. Please confirm if the booking was an international or local booking?
Avis Team
We checked your booking using the details you provided, however, we did not retrieve your rental. Please confirm if the booking was an international or local booking?
Avis Team
Avis's replyOfficial
01 Apr 2022, 09:35Hi Lyn,
Please note that without the rental agreement number or reservation number we are not able to assist because we did not retrieve a booking with the details provided.
Avis Team
Please note that without the rental agreement number or reservation number we are not able to assist because we did not retrieve a booking with the details provided.
Avis Team
Avis's reply01 Apr 2022, 09:35
Official
Hi Lyn,
Please note that without the rental agreement number or reservation number we are not able to assist because we did not retrieve a booking with the details provided.
Avis Team
Please note that without the rental agreement number or reservation number we are not able to assist because we did not retrieve a booking with the details provided.
Avis Team