Customer Service at Avis Midrand Grand Central REALLY BAD!!!!!!!!

My car got hit with hail damage and went into the panelbeaters, I was issued with a courtesy car from Avis. Upon inspection of the vehicle we marked the markings that the vehicle had.

I returned the vehicle a week later as mine was ready for collection at the panelbeaters. I had to leave the rented car at the panelbeaters and take mine. On advise of the panelbeaters they suggested to yake pictures of the body of vehicle and fuel level.

Avis contacted me and said that there were scratches on the back bumper and that i am liable, i requested pictures and they said they would send. 5 hours later i had to call again to see where these pictures are, the lady apologized and said she would send. Today is friday, no pictures yet, spoke to management and she said she would look into it, 5 hours later i had to call back only for the manager (Conney) to say she was about to call me, highly unlikely. She said I have to wait until monday for the pics as the staff member is off.

Firstly the customer service is horrible, need training!!! Secondly, people that hire cars from Avis need to do a 1000% check of the body, even if there is no scratch there or the colour is different but not visible to the eye they must report it.

Never again