Customer Service

Was in an accident with my vehicle, As part of my Insurance, I qualify for rental vehicle. Which I received a Renault Kwid. The vehicle was fine but one morning got to the office and my Laptop bag was removed from my boot. Upon investigation, I notice that that the boot is actually faulty. It does not close and also if closed properly. Waiting for report from Avis, when we call regarding the incident which was logged at the Police station. They either avoid or send me the run around not willing to take responsibility of the faulty boot. and the lost items. They have also issued me with a new vehicle after the complain and have never given me a report or on the boot.