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Bongani M
1 reviews | Active since Mar 2022
23 Mar 2022, 14:30
Customer charged by AVIS for hub caps ****** by ******s
Horrible service by AVIS. Hired Car in Cape Town on 11 March 2022 for the Cape Town Cycle Tour. Car was broken into on 13 March while parked in town during the race. Reported to the police. The offered insurances by AVIS were taken up. A charge of R4,700 was levied against the renter for the theft of hub caps by the ******s, which I find ridiculous, as it I had nothing to do with the *******, and no insurance product was offered to protect against this event. I have not checked whether AVIS were insured and whether they got paid off by their insurance (I would hope not, as this would be *********). AVIS will not be getting my patronage any time soon, if ever again.
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Replies (4)
Avis's replyOfficial
23 Mar 2022, 15:51Hi Bongani,
Thank you for writing to us.
Please provide your rental agreement number so we can look into your rental.
Avis Team
Thank you for writing to us.
Please provide your rental agreement number so we can look into your rental.
Avis Team
Avis's reply23 Mar 2022, 15:51
Official
Hi Bongani,
Thank you for writing to us.
Please provide your rental agreement number so we can look into your rental.
Avis Team
Thank you for writing to us.
Please provide your rental agreement number so we can look into your rental.
Avis Team
BM
Bongani M's updateReviewer Update
23 Mar 2022, 16:56 E***
BM
Bongani M's update23 Mar 2022, 16:56
Reviewer Update
E***
Avis's replyOfficial
24 Mar 2022, 08:47Hi Bongani,
Thanks for the information.
All four hubcaps on the vehicle were missing hence you have been billed to replace them. The windscreen tyre damage waiver is for any damage to the tyres or windscreen of the car and it does not cover cases of theft of the tyres.
Avis Team
Thanks for the information.
All four hubcaps on the vehicle were missing hence you have been billed to replace them. The windscreen tyre damage waiver is for any damage to the tyres or windscreen of the car and it does not cover cases of theft of the tyres.
Avis Team
Avis's reply24 Mar 2022, 08:47
Official
Hi Bongani,
Thanks for the information.
All four hubcaps on the vehicle were missing hence you have been billed to replace them. The windscreen tyre damage waiver is for any damage to the tyres or windscreen of the car and it does not cover cases of theft of the tyres.
Avis Team
Thanks for the information.
All four hubcaps on the vehicle were missing hence you have been billed to replace them. The windscreen tyre damage waiver is for any damage to the tyres or windscreen of the car and it does not cover cases of theft of the tyres.
Avis Team
BM
Bongani M's updateReviewer Update
25 Mar 2022, 05:19Not happy with your response. Was AVIS covered for this cost on their insurances? No product was offered to me to cover for the possible theft of hub caps. Is it my fault that the ******s took the hub caps? Over the years I have used AVIS a lot. I will not be using them again. I will tell everyone I know about this experience.
BM
Bongani M's update25 Mar 2022, 05:19
Reviewer Update
Not happy with your response. Was AVIS covered for this cost on their insurances? No product was offered to me to cover for the possible theft of hub caps. Is it my fault that the ******s took the hub caps? Over the years I have used AVIS a lot. I will not be using them again. I will tell everyone I know about this experience.