EH
Erica H
1 reviews | Active since Oct 2024
14 Oct 2024, 10:13
Customer care - non existence PEOPLE MORE IMPORTANT THAN CARS, WHAT A JOKE
My insurance booked a vehicle while my vehicle was being repaired. I had to pay a deposit for this service. I was promised that I'll receive this money back within 5 working days. That's a lie. I've been calling Avis non stop to get my money back, which is a problem in its own, because you hold forever just to talk to someone whom cannot help in any case. Never do business with them. Especially Menlyn branch were people don't do their jobs properly either 🙄 😤😡🤬
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Avis's replyOfficial
14 Oct 2024, 16:58Dear Erica,
Thank you for your feedback, and we apologize for the frustration and inconvenience you've experienced with your deposit refund and the service at our branch.
We understand how important it is to have timely responses and clear communication, and we regret that we have not met your expectations.
Regarding your refund, we assure you that we are working to resolve the issue as quickly as possible. We will follow up with the relevant teams to expedite the process and ensure you receive the refund without further delay.
Kind Regards
The Avis Team
The Avis Team
Avis's reply14 Oct 2024, 16:58
Official
Dear Erica,
Thank you for your feedback, and we apologize for the frustration and inconvenience you've experienced with your deposit refund and the service at our branch.
We understand how important it is to have timely responses and clear communication, and we regret that we have not met your expectations.
Regarding your refund, we assure you that we are working to resolve the issue as quickly as possible. We will follow up with the relevant teams to expedite the process and ensure you receive the refund without further delay.
Kind Regards
The Avis Team
The Avis Team