Customer being **** to

<p>On the 2nd of February I called Avis customer service inquiring about the refundable holding deposit of the car we hired which up until now has not been paid back the car was picked up @ George airport and then later dropped of @ Cape town airport on 15 JANUARY 2017 on 2nd of Jan when I called the consultant voice and I did state that I don't hear him properly and in turn he raised his voice at me the call took place at abt 11 a.m, that consultant put me on hold for over 10 mins checking this issue for me then he told me that the C.O.D has been released at that moment and the funds should reflect afta 48 hours, up until today " 9 February 2017" the funds DO NOT REFLECT on the account. Today,9 February @ 9:40 a.m I flippin phoned Avis customer service today and spoke to the lady by the name of Nthabiseng explaining that I called last Thursday and explained the whole situation and she said she will phone Avis Cape town to inquire what causes the hold up and she took my cellphone number and my fiancés number and she said "I will call you back @ 11:30 a.m" She never phoned me back, This is the worst Lie I have been told as a customer and worse customer service I have ever got and I have never in my life got a customer service consultant who raised his voice @ me I am entirely disappointed by such service</p>