Continuous poor communication & service delivery from Avis

Requested a specific car due to an injury that limits my driving. Avis delivered a car that I specifically stated I won’t be able to drive. Due to that my arm is back in a brace as the injury was aggravated.

Avis Sunninghill stated they will source a car I can drive. The car was supposed to be available a day ago. There was no communication by Avis about any possible delays or if a car will become available. My car will only be ready in two weeks so I’m stuck driving that is cause a lot of physical pain.

This is not the first time that Avis promised they would have a car available that was requested and being given a different car without any prior communication so I could explore other car rental companies.