Complaint

<p>well Avis promises to pay your money back after 3-5 working days after the return of the car if you use a bank card, then then shift it to 10 working days, well its been over a month singce i returned their car, they have the decency to debit my account and yet havent paid me back the difference. I spoke to a Lungile at the customer care centre who decided to give me lecture on how money gets released into my bank account and how i dont aget a notification when that happens and the story just goes on and on......until i decided to tell her that im hanging up after she advised me to call my bank to check if there was a positive change in my bank balance from the 25th April until today. (maybe because im not smart enough to see my changing balance to either negative or positive)</p> <p>Now it will take 2 workings days for their Nedbank to decide to release my money.... i must check my balance in 2 days if its gone up or have stayed the same</p>