KG
Kryselda G

1 reviews | Active since Jun 2011

24 Mar 2015, 09:34

Claim of damages

I rented a car on 1 Mar '15 at 3pm from K/Shaka Airport. No Avis personnel were present to check the car for any damages with me. I checked myself, all seemed ok. <br> <br> When I had the car with me I noticed that the car was dented on the drivers side. The dent cannot be seen unless scrutinised closely. I had taken pictures and the dent cannot be seen clearly from a diff angle which is why I did not notice it on the day I had picked up the car. <br> <br> I returned the car on 21 Mar '15 at the Amanzimtoti Avis. I returned to Avis Amanzimtoti on Monday, 23 March as I had left behind personal belongings in the car. <br> <br> The Avis personnel walked me out to the car and advised me if I was aware of the dent on the car. I told her I was and that I had taken pictures of this. She walked me to the car and showed me a very minor dent on the front passenger side of the car which cannot be seen to the naked eye. I showed her the dent I was talking about and she advised me that Avis was aware of this dent that I speak about. After I left she calls me to say I am now liable for this damage and need to take it up with King Shaka.<br> <br> I will not be held liable for damages that I did not cause!

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Replies (1)
Avis
Avis's reply24 Mar 2015, 09:58
Official
Hello Kryselda14,

Thank you for taking the time to write to us.

Please allow us to investigate your complaint, we will revert back to you soonest.

Kind regards,

The Avis Team