Claim 17/26194

On the evening of the 22/09/2017, I was crashed into, by an Avis rental Customer whom we had established that he had taken third party cover with his rental service during our conversation to establish who is at fault and what is the way forward. I called Avis the very next day and spoke to Cindy, who told me she has to refer the matter to her Manger, who never called me back as promised. the Monday after the weekend of the accident, I called them back and Spoke to Phumi, who has been the only person that has provided me with any sort of assistance. I was advised to provide documentation, which I did in full, including an e-mail from their rental client admitting to being the cause of the accident and corroborating my statement. It has been 3 weeks now, and everyday I have had to call them for feedback, most of the times receiving voicemail. Finally decided to send them an e-mail to express my dissatisfaction again begged for feedback, and I received a poor response "Please be advised that we will provide feedback on the 11/10/2017 we are still getting our documents" which I have not received any feedback till today! My life has been at a major inconvenience, to such an extent that I have an important trip to make on the 21/10/2017 to Lesotho, which I fear I will not make due to the lack of urgency, let alone basic customer service from Avis. I expect to hear from the company representative that will resolve this issue soon.