Cheats!! ******!! *******!!

Following my previous 2 reviews the response I got from them confirmed they did not actually act in good faith and I complained about them pulling the wool over my eyes and their response confirmed it. They now for the first time in this whole process actually explained how the insurance worked and it was the first time I had any explanation despite me proving previously my original booking said I had comprehensive insurance with an excess.

They also unfortunately in their response said I was charged 987 Eur which is also a load of nonsense because the exchange rate at around R22 to the Euro at the time does not explain the charge of over R31 000 that came off my account without me being invoiced or notified.

I wish I could attached the nonsense jargon response I got as a screenshot because it cannot be copied and pasted.

They are just proving over and over their incompetence and think people will just got away!

all the usual nonsense about caring for their customers blah blah blah fishpaste but they still did not stick to their promises of me having damage covered as was previously proven

I also said they did not give me the option to read the actual contract and they confirmed I signed it but I had not seen it because of their process. The screenshots I previously provided proved that what the booking contract showed was different to the contract I was ask to sign when I collected the car without view of the contract. Also they did not discuss options I had in terms of enhancing insurance nor was I told the apparent damage waiver I saw on my booking was in fact just third party insurance

They also said I signed for damages but I didn't - as I in front of a witness was told the signature required was to confirm the damage to the car when I gave it back and I specifically asked for the costs of the damage and the excess the agent told me I would be informed later by Avis and invoiced later and they twisted it to say I signed acceptance of being invoiced when I was specifically told it will be informed later.

Hence my original complaint because as I was leaving the airport - I was invoiced for an exorbitant amount I did not agree to or understand

They say it is their goal to resolve this fairly and transparently in their last response but nothing in this process so far has been fair or transparent in any way!

They are ******!!!!!