Charges not Quoted for

<p>I returned the my Hyundai i10 to Cape Town Airport in a clean condition, on the agreed date and slightly ahead of time on 15/3/2017. Two days later Avis emailed me my final invoice, which included R350 for cleaning/valet. The next day (the 18th) I queried why they had charged it if it was not quoted for. On the 25th (a week later!) they said they had outsourced valet services as the needed to get it ready quickly for the next client. The consultant said that it would be put to the Cape Town manager as a dispute, with a 3-5 day turnaround. It is now 10 days with nothing. I want as many people as possible to know about this before I take Avis to the Small Claims Court.</p>