CHARGED FOR UNUSED FUEL - AVIS RENTAL THROUGH BOOKING.COM

Item: Avis
Rating: 1
Author: Marcos G

I booked an AVIS Rental Car Through Booking.com for a fee - I return the vehicle and then get charged a further R1,115=33 by AVIS for extra items - including a FULL TANK of Fuel, when I only drove the vehicle for 197km's -- AVIS branch has said because I "paid for fuel upfront" there is no refund on the un-used fuel - Booking.com has Not responded to any of my queries, going back 2 weeks now - I am Not one bit impressed with either AVIS or BOOKING.com - ********* and unacceptable practice

Helpful (0)

Replies (3)

Avis's replyOfficial

02 Feb 2023, 11:57

Hi Marcos,

Thank you for writing to us.

We will investigate the fuel query and revert to you with feedback on the matter.

Avis Team

Avis's reply02 Feb 2023, 11:57

Official

Hi Marcos,

Thank you for writing to us.

We will investigate the fuel query and revert to you with feedback on the matter.

Avis Team

Marcos G's updateReviewer Update

02 Feb 2023, 12:53

in much anticipation - I am still waiting for a phone call from AVIS Call Centre Supervisor -- the AVIS Branch is refusing to pay me back for Fuel Not used - I am Not backing down

Marcos G's update02 Feb 2023, 12:53

Reviewer Update

in much anticipation - I am still waiting for a phone call from AVIS Call Centre Supervisor -- the AVIS Branch is refusing to pay me back for Fuel Not used - I am Not backing down

Avis's replyOfficial

03 Feb 2023, 09:03

Hi Maros,

Once we have feedback, we will get back to you.

Avis Team

Avis's reply03 Feb 2023, 09:03

Official

Hi Maros,

Once we have feedback, we will get back to you.

Avis Team