Changing complaint into Compliment

Wow, its amazing the impact 1 person with a positive customer care approach can have on the image of a company! Helen called me back the very next day and has not only resolved the issue but gone out of her way by showing me what true customer care is about. Helen, you have restored my faith in Avis. Thank you for going not just the extra mile but the extra 100 miles for me. Thank you Hellopeter, for being the platform to many, many consumers!