Centurion Avis staff & Vehicles found wanting

I have rented a vehicle this morning from Avis Centurion. Beforehand I browsed the internet to get a rough idea of what pricing would be as I originally needed the car for four days. The pricing on average was about R1600-R1800.

So I when I arrived at the Centurion Avis branch to do the deal, they quoted me north of R3000. My jaw dropped and the lady stated that she is on a live system and this is the price.

So I opted to take the car for one day as I was already there and I have very ltd time to do my things. Quote came down to R1250, another shocker.

Driving out I noticed the clutch was releasing extremely fast and the car leaped forward. I thought nothing of it as I wrote it off as not being used to the car.

At every stop this persisted and tried to keep my distance from other vehicles to compensate.

Upon arriving home, i received an email from Avis with the lease agreement. Firstly the vehicle description was wrong as it stated Suzuki swift instead if Hyundai i10, the odometer reading also differed and thats when I decided to take the car back as I do not have the time or energy to be billed wrongly for a odometer discrepancy. Upon arrival I told the lady who helped me that I am unhappy due to multiple reasons, being pricing discrepancies, vehicle condition aswell as incorrect info which will result in incorrect billing.

I asked for a full refund as I have lost trust and would like to give my business to a more competent car rental agency.

So the lady apologised and called her supervisor and I explained the situation. Barely looking at me, the supervisor mumbled to the other lady "I dont even know what she is complaining about". Unacceptable, unproffessional to say the least. I asked her what is up with the prices on the internet vs the prices at the branch and she said that they are not linked up and sometimes there are specials. Please train your staff Avis. I was told I will be refunded in up to 14 business days. I have to wait for close to R7000 due to your incompetence. Do better Avis, I am an easy customer but this is beyond me. You have wasted my time, insulted me and offered nothing but another broken car to fix the situation. I had to Uber back home.