BM
Bongane M
1 reviews | Active since Jul 2012
27 Sept 2024, 11:55
Cash deduction ****
I made a booking online from Avis on the 7th of September 2024 and paid with a card. On the same day I cancelled the booking. To date I have not received the money deducted from my card despite having not proceeded with the booking
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Avis's replyOfficial
27 Sept 2024, 16:53Hi Bongane,
Thank you for contacting us,
The reservation was canceled the same day it was confirmed, the booking amount was not debited off your account but held as a holding deposit, your bank releases the auth amount automatically back to your available balance,
Please note that when your bank releases the auth amount it will not come back in your account as a credit but fall back on your available balance.
You may contact your bank who will confirm if the amount is still on hold or has been released,
Thank you.
Avis Team.
Thank you for contacting us,
The reservation was canceled the same day it was confirmed, the booking amount was not debited off your account but held as a holding deposit, your bank releases the auth amount automatically back to your available balance,
Please note that when your bank releases the auth amount it will not come back in your account as a credit but fall back on your available balance.
You may contact your bank who will confirm if the amount is still on hold or has been released,
Thank you.
Avis Team.
Avis's reply27 Sept 2024, 16:53
Official
Hi Bongane,
Thank you for contacting us,
The reservation was canceled the same day it was confirmed, the booking amount was not debited off your account but held as a holding deposit, your bank releases the auth amount automatically back to your available balance,
Please note that when your bank releases the auth amount it will not come back in your account as a credit but fall back on your available balance.
You may contact your bank who will confirm if the amount is still on hold or has been released,
Thank you.
Avis Team.
Thank you for contacting us,
The reservation was canceled the same day it was confirmed, the booking amount was not debited off your account but held as a holding deposit, your bank releases the auth amount automatically back to your available balance,
Please note that when your bank releases the auth amount it will not come back in your account as a credit but fall back on your available balance.
You may contact your bank who will confirm if the amount is still on hold or has been released,
Thank you.
Avis Team.