Carelessly Lazy Service

On Friday 15 December I had the distinct displeasure of collecting a pre-booked car from your Sandton Gautrain branch. After waiting a while in a queue to be served, I was offered a Hyundai i10. I had specifically booked a group B vehicle online in advance as I did not want an i10, and your website clearly indicated that the i10 is a class A vehicle. It is either class A or B, but it cannot be both. I did not appreciate the attempt to hoodwink me into paying more for a car that had been indicated as a lower class on the website. These classifications should be consistent. I was advised that there were no other class B car available, despite there being a line of Polos. When I enquired about them I was advised that they are reserved - what about my reservation? I offered to pay more for a higher class, but apparently there were no other cars available. After being told to come back for an alternative car the next day, I was not offered the oppprtunity to pay more to decrease my excess liability. I returned on Saturday 16 December to collect a proper group B vehicle, where I was assisted by Karabo. This experience was even more unpleasant than the previous day. Firstly, I was not greeted despite me greeting her. Secondly, she did not afford me the opportunity to inspect the car before she insisted that I sign the inspection sheet. When I got to the car I found scratches, which I had to indicate on the original inspection sheet after signing off and by initialing amendments. Again I was not afforded the opportunity to pay increased insurance to decrease my excess liability. Karabo’s attitude the entire time was terrible. All of this when I had already paid R7000 for a month-long rental.