DS
Dawn S

1 reviews | Active since Mar 2009

31 Jan 2015, 09:35

CAR RENTAL

CONTRACT***<br> I HIRED A CAR FROM AVIS AT O R TAMBO ON 25 JANUARY 2015.I PICKED UP THE CAR AFTER BEEN TOLD TO COLLECT IT FROM A BAY.THERE WAS NO AVIS PERSONELL AVAILABLE TO HAND OVER THE CAR TO ME AND I SIMPLY DROVE OFF.TWO DAYS LATER AND 90 KILOMETRES LATER I RETURNED THE CAR TO AVIS O R TAMBO..I WAS MET AT THE DROP OFF POINT BY TWO AVIS EMPLOYEES.ONE INSPECTED THE CAR AS I WAS GETTING OUT AND RETRIEVING MY LUGGAGE.ANOTHER AVIS EMPLOYEE THEN CONDUCTED FURTHER CHECKS AND INSPECTIONS AND ASKED ME IF I WAS HAPPY WITH THE CAR.I REP**** ALL WAS IN ORDER.I WAS THEN INFORMED ALL WAS IN ORDER AND I COULD LEAVE.AT THIS POINT AS FAR AS I WAS CONCERNED MY CONTRACT WITH AVIS WAS COMPLETE AS THEY WERE HAPPY THE CAR HAD BEEN RETURNED IN THE STATE I GOT IT.SOME 4HOURS LATER WHEN I HAD ARRIVE IN PORT ELIZABETH I WAS CONTACTED BY SMS TO SAY THERE WAS DAMAGE TO THE CAR.I PHONED AND WAS SIMPLY TOLD THERE WAS A SCRATCH ON THE CAR.THE PERSON WAS NOT INTERESTED IN MY QUERY TO THIS AND I HAVE NOW RECEIVED A BILL FOR SOME R3000 FOR A CAR HIRE THAT SHOULD HAVE COST ABOUT R500.I HAVE NO IDEA WHAT HAPPENED TO THE CAR AFTER I DROPPED IT OFF AND FIND IT INCREDIBLE THAT DAMAGE CAN BE FOUND 4 HOURS LATER .

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Replies (1)
Avis
Avis's reply02 Feb 2015, 07:11
Official
Hello kegan,

Thank you for taking the time to write to us.

Please allow us to investigate your complaint, we will revert back to you soonest.

Kind regards,

The Avis Team