EP
Eric P

1 reviews | Active since May 2020

07 Jul 2022, 09:32

Car Hire

I used an Avis car as a courtesy vehicle.On the 13th of June I had a smash and grab corner Maxwell drive and Witkoppen.Rather surprising that ba company like Avis does not have anti-smash and grab on the windows but that is not the reason for this review.

I returned the vehicle and now almost 3weeks later they just access my bank account,not that I provided them with it only via tap and pay for the holding deposit.My gripe is with no communication of any sort they just debit my account for in excess of R10 000 and puts my account into the red???

This to me is ********* and bad business practice.

I have used Avis many times before and only non one other occasion did I have to pay an excess but that time they communicated with me.

But R10kplus for what???Now they have Carte Blanche to debit as they wish and that without communication and or permission.

A very disgruntled client :(

0
Replies (3)
EP
Eric P's update07 Jul 2022, 11:50
Reviewer Update
Thank you for your response but you debit my account with no communication whatsoever and then once I submitted the query/complaint to Hello Peter only then did you send me the document from a noreply email so how do I query the claim should I wish too.

Why a "Noreply Email" ???
EP
Eric P's update07 Jul 2022, 16:22
Reviewer Update
Hi there

Thank you for your response but sad that no one is prepared to pick u then phone and assist:(
Avis
Avis's reply14 Jul 2022, 10:04
Official
Hi Eric,

Our team responded to the email you sent us. Please refer to the email. 

Avis Team