Cape Town Airport Disaster

We landed at 11:10am on Saturday 30th October. We only received our car after 1PM The lines were ridiculous and only 2 consultants. So we get the car and it is a terrible state, the car smells there’s dirt and grim everywhere! Broken compartments It wat totally filthy with stains all over! I messaged facebook chat only to get told that they will escalate 48 hours later nothing! Or and to make matters worse you keep emailing me someone else contract and invoice

I don’t see why I should pay for **** service and a **** car!