C. D Langlois

Booked a car through Budget, their sister company on the 28th of April, paid a deposit of 3500, which by the way is different from the amount on the the T&Cs when you book it on booking.com. Anyway, there was a stone that hit the windscreen, the front desk lady said I will only have to pay for the replacement of the windscreen should anything happen, they now want to charge me Over R6000 to replace the windscreen. They then charge me over R4000 on my debit card, with no invoice nor a quote for the windscreen. I called their customer care, and was told by an agent, that the damage report has not be completed! But the are charging me money!

Worst company I have ever worked with, extremely unprofessional and no communication! No invoices and no completed damage or costing done but they have TAKEN money off my account! Without my knowledge!