********** by Avis PE

We hired a Mercedes Vito from Avis PE. When we got there their was no Vito, instead they gave us a Toyota mini bus, we done all the checks with the attendant and once completed when we jumped in the van we realised is was a manual which we did not want. I then went to ask for another vehicle which they then provided a VW transporter. When we looked at the van it already had a repaired windscreen chip on it which the attendant saw but for whatever reason he did not note it down as all the paperwork was done on the previous vehicle. When we then returned the vehicle the new attendant noted the damage down. We then told him what had happened and that it was preexisting damage, we even wrote it down and signed. Few weeks after not even getting our deposit refunded we were then charged R2600 for this damage. After calling the call center they said they cannot help and referred us to the branch manager, Nadia Lawrence which we have sent multiple email and no reply. This is really shocking service from Avis who are baltently ripping customers off.