LB
Lee B

1 reviews | Active since Oct 2021

23 Nov 2023, 12:39

Bunch of ******

After renting with Avis Budget at OR Tambo through my insurance I returned the vehicle 2 weeks prior to the rental agreement, upon inspection I was given the all clear. At least an hour and a half later I receive a call stating that a new scratch has been found on the front bumper and that I will be charged accordingly How can you give the all clear and then hours after there is suddenly a scratch? Provided with no proof that the vehicle has been driven after I left it and saying that the vehicle is still in the same place as I left it is an unacceptable and poor explanation, I suppose with a 2.5 trust index this is what you can expect from this company I will be informing my insurance company to steer far clear from Avis and I will definitely spread your wonderful service far and wide!

0
Replies (2)
Avis
Avis's reply23 Nov 2023, 13:31
Official
Hi Lee,

Thank you for writing to us.

Please be advised that we will look into the matter and revert to you with feedback.

Avis Team 
LB
Lee B's update23 Nov 2023, 13:42
Reviewer Update
And your feedback will be?
Same as the emails, the investigation is complete and I am responsible for the payment?
Then ignored and multiple attempts to deduct money from my account?