Buget for a reason

<p>Absolute nightmare from start till now. I was promised an i10... i got an Aveo (not a big deal, but the first of many little service failures). They overcharged me on the inital quote that was given, i was quoted R595 and just over R800 was taken from our credit card. The rand amount was confirmed telephonically and then verbally by the clerk (and took over 40min to give me a car due to obvious lack of training) at the front desk. Upon return i was charged a R300 valet fee, which the manager revoked due to my query re it. I was then arrogantly made aware of a small dent on the car door which i also opened an inquiry for, i received no response on my inquiry, merely a sms stating they are charging me R4300. No one checked the car with me before i left so i absolutely refuse to be held liable for this dent. This car has 29 000 km on it and this dent is not a new one!! Check your cctv cameras!!!! Now i have to wait for them to get back to me after checking their records (a company that has already had so many administrative failures???? I get the feeling they will conveniently ignore these issues in order to maintain the upkeep of their vehicles) to tell me what the outcome is of my query. The branch manager promised me feedback by COB yesterday... i am still waiting. I usually make use of europcar as i travel to capetown often and i have never experienced any issues like this. Please sort this issue out immediately.</p>