GN
Gci N
1 reviews | Active since Jan 2022
08 Sept 2024, 18:44
BUDGET/AVIS CAR RENTAL KEEP CUSTOMERS' DEPOSIT PURPOSELY TO GENERATE INCOME ON THEM: CONSUMER COUNCIL MUST INVESTIGATE
I hired a car in Durban City on the 8th of August 9 (AGREEMENT NO ***); today is the 7th of September. I have not heard a word about my refund. according to the agreement, it takes up to 14 days, but now it is a whole month. I sent an email enquiring about it on Monday 2nd of September, till today. There is no response.
Every time, I have to fight for a refund. last time, it took almost 2 months to get back my refund, and I was told so many lies about the company's leadership.
NGCOBO
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Avis's replyOfficial
09 Sept 2024, 09:24Hi Gci Wiseman,
Thank you for contacting us,
We would like to apologize for the delay in processing your refund and for any inconvenience that this may have caused to you, we have investigated with our refunds department and have been advised that we do not have your baking details on the system for us to be able to process your refund to.
Please provide us with your banking details and we will process the refund as an escalation on our side.
Thank you.
Avis Team
Thank you for contacting us,
We would like to apologize for the delay in processing your refund and for any inconvenience that this may have caused to you, we have investigated with our refunds department and have been advised that we do not have your baking details on the system for us to be able to process your refund to.
Please provide us with your banking details and we will process the refund as an escalation on our side.
Thank you.
Avis Team
Avis's reply09 Sept 2024, 09:24
Official
Hi Gci Wiseman,
Thank you for contacting us,
We would like to apologize for the delay in processing your refund and for any inconvenience that this may have caused to you, we have investigated with our refunds department and have been advised that we do not have your baking details on the system for us to be able to process your refund to.
Please provide us with your banking details and we will process the refund as an escalation on our side.
Thank you.
Avis Team
Thank you for contacting us,
We would like to apologize for the delay in processing your refund and for any inconvenience that this may have caused to you, we have investigated with our refunds department and have been advised that we do not have your baking details on the system for us to be able to process your refund to.
Please provide us with your banking details and we will process the refund as an escalation on our side.
Thank you.
Avis Team