Budget Car Rentals - I want my money back

On the 1st of December 2020 I booked a car for my holiday in Cape Town online with Budget Car Rentals - Booking ***-8599-ZA-6 - CT international Airport - I paid the rental in full of R1571.00 booking the vehicle from the 19 Dec to 23 Dec. When I get to the counter at Cape Town Airport, the lady advises me that I have been blocked on the system, do I have any idea why ? cannot give me any explanation and since it is a weekend I will have to wait till Monday to query, of course I am now stuck without a car, eventually I find another car with a competitor but to the tune of R10 500 putting me completely out of pocket for my holiday, which was totally spoilt by this experience. I query via email on numerous occassions 1) what is the reason and more importantly where is my REFUND! It is now the 28th of Dec and no one has given me an answer to any of my queries, all my emails below, for me it is a matter of principal, why did you take my money when I was "blocked" on your system and when am I getting it back. I will not let this rest and any legal pursuance cost will be borne by Budget and not me. See the trail of inadequate and quite plainly lazy responses below : Re: BUDGET CAR RENTAL - Your Budget booking confirmation 3***-ZA-6 [Case: Pd7PcB, ***] Inbox

*** Attachments Wed, Dec 23, 1:34 PM (5 days ago) to me, customercare

Dear Neal,

Thank you for choosing Budget.

Please note that the reservation has been cancelled as per your request. We look forward to creating a new reservation for you. For further assistance and enquiries please do contact us. Cancellations and No Show Charges If you do not cancel your booking before the reservation date and time shown on your booking and fail to pick up your vehicle within 24 hours from that time, a non- cancellation fee will apply. For South African rentals a fee of R450 will apply. For rentals occurring outside of South Africa the fee will be £60, €65 or 76 CHF or the equivalent amount in the local currency. This will be inclusive of VAT where applicable.

Kind Regards,

Golden Nonyana

Budget Rent a Car, South Africa

Registered Financial Services Provider

Tel : *** / ***

E-mail : ***

At Budget People will always be More Important than Cars

From: Neal jephtha <***> Date: Monday, 21 December 2020, 08:09:02 To: <***> Subject: Re: BUDGET CAR RENTAL - Your Budget booking confirmation 3***-ZA-6 [Case: Pd7PcB, ***] This message originated from outside your organization Dear Budget Upon colection of my vehicle I was advised that I am blocked on your system and that I cannot get the vehicle. I should have been advise of this when I did my booking and you should not have taken my payment. Please cancel this booking and refund me immediately, I not have additonal expenses in renting another vehicle which I did not budget for. This has certainly dampened my vacation. I would like some feedback on Monday please. NEAL JEPHTHA ***

Neal Jephtha

Director – Enrolment and Retention

299 Pendoring Road, Blackheath

Johannesburg

+***3

www.higheredpartners.co.za

Neal jephtha <***> Wed, Dec 23, 4:15 PM (5 days ago) to Reservations

Golden, you have not responded to my refund query. Please advise, I was neither a no show neither am I cancelling late. You guys refused to give me the car when I collected?

How long will the refund of All my fees paid take to be paid. I think I have given sufficient time for this to be resolved.