hK
henry K
1 reviews | Active since Jan 2011
28 Feb 2022, 17:00
Broken Windscreen - to be continued PART 2
See my review from 4th February 2022 (Broken Windscreen) and follow-up review on the 11th February 2022 (Broken Windscreen - to be continued........)
I am being charged R7,982.05 excluding VAT for a windscreen replacement by AVIS, even though I have a quote stating it should only cost circa R2,444.52 excl VAT. This is ****************.
Also, the documentation sent by AVIS isn't even dated or signed. How do I even know this work has taken place or just a document was created?
Helpful (0)
Replies (7)0
Replies (7)
Avis's replyOfficial
01 Mar 2022, 09:32Hi Henry,
Thanks for writing to us.
We charge damages according to the quotes we receive from the suppliers. Regarding your quote, at the time of repairs, only VW and PG Glass had a stock of the windscreen, unfortunately, Glasfit could not supply it. Between VW and PG Glass we went with VW as they offered a lower quote.
Avis Team
Thanks for writing to us.
We charge damages according to the quotes we receive from the suppliers. Regarding your quote, at the time of repairs, only VW and PG Glass had a stock of the windscreen, unfortunately, Glasfit could not supply it. Between VW and PG Glass we went with VW as they offered a lower quote.
Avis Team
Best regards,
Avis's reply01 Mar 2022, 09:32
Official
Hi Henry,
Thanks for writing to us.
We charge damages according to the quotes we receive from the suppliers. Regarding your quote, at the time of repairs, only VW and PG Glass had a stock of the windscreen, unfortunately, Glasfit could not supply it. Between VW and PG Glass we went with VW as they offered a lower quote.
Avis Team
Thanks for writing to us.
We charge damages according to the quotes we receive from the suppliers. Regarding your quote, at the time of repairs, only VW and PG Glass had a stock of the windscreen, unfortunately, Glasfit could not supply it. Between VW and PG Glass we went with VW as they offered a lower quote.
Avis Team
Best regards,
hK
henry K's updateReviewer Update
01 Mar 2022, 10:35Your reply stating that you had different quotes, can these please be forwarded to me. I still haven't seen any proper paperwork.
hK
henry K's update01 Mar 2022, 10:35
Reviewer Update
Your reply stating that you had different quotes, can these please be forwarded to me. I still haven't seen any proper paperwork.
Avis's replyOfficial
02 Mar 2022, 09:11Hi Henry,
We will forward the documents of the supplier we went with.
Avis Team
We will forward the documents of the supplier we went with.
Avis Team
Best regards,
Avis's reply02 Mar 2022, 09:11
Official
Hi Henry,
We will forward the documents of the supplier we went with.
Avis Team
We will forward the documents of the supplier we went with.
Avis Team
Best regards,
hK
henry K's updateReviewer Update
04 Mar 2022, 11:16Still waiting......................
hK
henry K's update04 Mar 2022, 11:16
Reviewer Update
Still waiting......................
hK
henry K's updateReviewer Update
04 Mar 2022, 11:17This has been going on for over a month and you still haven't been able to give me any proper documentation. This is unacceptable
hK
henry K's update04 Mar 2022, 11:17
Reviewer Update
This has been going on for over a month and you still haven't been able to give me any proper documentation. This is unacceptable
Avis's replyOfficial
04 Mar 2022, 15:23Hi Henry,
Our Customer Care team, is handling the matter. We have escalated this to the respective Managers, and will respond to you once the feedback is provided. Thank you - AS
Our Customer Care team, is handling the matter. We have escalated this to the respective Managers, and will respond to you once the feedback is provided. Thank you - AS
Best regards,
Avis's reply04 Mar 2022, 15:23
Official
Hi Henry,
Our Customer Care team, is handling the matter. We have escalated this to the respective Managers, and will respond to you once the feedback is provided. Thank you - AS
Our Customer Care team, is handling the matter. We have escalated this to the respective Managers, and will respond to you once the feedback is provided. Thank you - AS
Best regards,
Avis's replyOfficial
10 Mar 2022, 10:39Hi Henry,
The manager has agreed to amend the damage amount as a gesture of goodwill. The credit of R3999.99 was processed on the 8th of March to your account. It takes 3-7 business days for the refund to reflect in your account.
Avis Team
The manager has agreed to amend the damage amount as a gesture of goodwill. The credit of R3999.99 was processed on the 8th of March to your account. It takes 3-7 business days for the refund to reflect in your account.
Avis Team
Best regards,
Avis's reply10 Mar 2022, 10:39
Official
Hi Henry,
The manager has agreed to amend the damage amount as a gesture of goodwill. The credit of R3999.99 was processed on the 8th of March to your account. It takes 3-7 business days for the refund to reflect in your account.
Avis Team
The manager has agreed to amend the damage amount as a gesture of goodwill. The credit of R3999.99 was processed on the 8th of March to your account. It takes 3-7 business days for the refund to reflect in your account.
Avis Team
Best regards,