hK
henry K
1 reviews | Active since Jan 2011
11 Feb 2022, 11:12
Broken Windscreen - to be continued............
Please see my review from a week ago, BROKEN WINDSCREEN.
As expected I haven't heard a thing from anyone at AVIS. If I don't get any answer ASAP I will be getting in touch with SAVRALA for assistance.
Helpful (0)
Replies (6)0
Replies (6)
Avis's replyOfficial
11 Feb 2022, 13:13Hi Henry,
Thank you for writing to us and we apologise for the delayed response.
Please note that our team have sent the damage documents pertaining to the damage. Kindly refer to the email that has been sent.
Avis Team
Thank you for writing to us and we apologise for the delayed response.
Please note that our team have sent the damage documents pertaining to the damage. Kindly refer to the email that has been sent.
Avis Team
Best regards,
Avis's reply11 Feb 2022, 13:13
Official
Hi Henry,
Thank you for writing to us and we apologise for the delayed response.
Please note that our team have sent the damage documents pertaining to the damage. Kindly refer to the email that has been sent.
Avis Team
Thank you for writing to us and we apologise for the delayed response.
Please note that our team have sent the damage documents pertaining to the damage. Kindly refer to the email that has been sent.
Avis Team
Best regards,
hK
henry K's updateReviewer Update
11 Feb 2022, 16:59I finally received a response but still does not justify how you can charge over R8,000 for a windscreen replacement where I have proof that Glasfit charges under R3,000 for the same windscreen. Also, all the documentation that was sent was just generic paperwork, nothing signed or dated. I will be escalating this to SAVRALA.
hK
henry K's update11 Feb 2022, 16:59
Reviewer Update
I finally received a response but still does not justify how you can charge over R8,000 for a windscreen replacement where I have proof that Glasfit charges under R3,000 for the same windscreen. Also, all the documentation that was sent was just generic paperwork, nothing signed or dated. I will be escalating this to SAVRALA.
Avis's replyOfficial
14 Feb 2022, 09:05Hi Henry,
Please be advised that we have requested the branch manager to provide further explanation on the charge. We will revert to you with feedback.
Avis Team
Please be advised that we have requested the branch manager to provide further explanation on the charge. We will revert to you with feedback.
Avis Team
Best regards,
Avis's reply14 Feb 2022, 09:05
Official
Hi Henry,
Please be advised that we have requested the branch manager to provide further explanation on the charge. We will revert to you with feedback.
Avis Team
Please be advised that we have requested the branch manager to provide further explanation on the charge. We will revert to you with feedback.
Avis Team
Best regards,
hK
henry K's updateReviewer Update
16 Feb 2022, 12:18Still waiting..........................................................
hK
henry K's update16 Feb 2022, 12:18
Reviewer Update
Still waiting..........................................................
Avis's replyOfficial
16 Feb 2022, 16:28Hi Henry,
We have requested feedback from the branch. We will revert to you.
We apologise for the delay.
Avis Team
We have requested feedback from the branch. We will revert to you.
We apologise for the delay.
Avis Team
Best regards,
Avis's reply16 Feb 2022, 16:28
Official
Hi Henry,
We have requested feedback from the branch. We will revert to you.
We apologise for the delay.
Avis Team
We have requested feedback from the branch. We will revert to you.
We apologise for the delay.
Avis Team
Best regards,
hK
henry K's updateReviewer Update
26 Feb 2022, 14:062 weeks later and still no response!
hK
henry K's update26 Feb 2022, 14:06
Reviewer Update
2 weeks later and still no response!