Hellopeter
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NS
Natasha S

1 reviews | Active since Mar 2025

24 Feb 2026, 14:00

Booking Confirmation for Schoonbee 0***-ZA-4

What a bunch of clowns. Funny coming to Hello Peter and seeing EVERYONE is struggling to get their deposit back. I paid on 18 Feb 2026 and cancelled within the hour.

Still struggling to get my hold back. Being send from this consultant to that consultant and being put through until the phone drops and you have to start the process over again. Paid R3213 and being told today that the only hold they can see is R1.00?

So this will be escalated to the Ombudsman as I have ALL the evidence of the cancellation paper and the emails from Avis that the amount will be released. Without being done.

I am incurring financial loss and they ***** money. The Menlyn Branch **** about sending a request to my bank and just left it after giving me the relevant paper that it was done.

DO NOT USE THIS COMPANY, YOU WILL NOT GET YOUR MONEY BACK EVER!!

0
Replies (6)
Avis
Avis's reply24 Feb 2026, 15:14
Official
Good day Natasha,

We apologise for the experience and the frustration caused.Your matter has been escalated to the relevant team for investigation. We will revert once feedback is received.
NS
Natasha S's update24 Feb 2026, 15:18
Reviewer Update
This matter has been escalated since 18 February and NOTHING is being done whatsoever. This is just another soothing email. Already reported to the OMbud as this is a standard AVIS practice I see.
NS
Natasha S's update24 Feb 2026, 15:19
Reviewer Update
Your reply emails are just generic emails worded the same way to every customer that is waiting for their deposit or holding amount. Ridiculous. Quick to take money, not so very quick to pay back what is rightfully NOT yours.
Avis
Avis's reply24 Feb 2026, 15:26
Official
We apologise for the continued frustration. Your matter remains with the relevant team for investigation. We have noted your follow-up and requested feedback.

We will revert once an update is received.
NS
Natasha S's update24 Feb 2026, 15:35
Reviewer Update
SURE. LETS SEE!
NS
Natasha S's update27 Feb 2026, 12:22
Reviewer Update
it was not made available to use as you as Avis did not do your job. Update from Nedbank ***** department as follows: And ATTEND TO THIS MATTER URGENTLY:
AVIS needs to send an email to *** for the transaction to be cancelled. Our team is awaiting this, Please do advise once AVIS has sent it in order for us to fast track this for you

This has not been done by your company and I will not leave this as the money was NOT made available as you AVIS, did not do your job.