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<p>Rental Agreement or Reservation Number: 4 ********** -ZA-3</p> <p>Surname on booking: Edmond</p> <p> </p> <p> </p> <p>I returned a car to the Margate airport on 26/12/16.</p> <p>The office was closed and hence I used the key drop facility.</p> <p>As I dropped the keys in, I realised that I had left my CD in the car.</p> <p>Immediately I called the national Avis hotline to inform them of this.</p> <p>The stated that they would inform the branch when they opened and keep the CD aside.</p> <p> </p> <p>I arrived at the branch at 9:30 on 28/12/16.</p> <p>Upon arriving I spoke to Bruce Shangase, who informed me that he had no received a message from the headoffice about the CD.</p> <p>He was apprehensive about going to the car to inspect it for the CD and he also did not want to look in the lost and found for it.</p> <p>Eventually he agreed to go to the car and there was no CD inside.</p> <p> </p> <p>This is a clear case of theft as I could see the CD in the locked car when I left on 26/12/16.</p> <p>I am appalled at how this situation was handled as I especially called the Avis hotline on the day to ensure that they have a manager go to the car when the branch reopened in order to collect and store the CD for me.</p> <p> </p> <p>I then called the hotline again to lodge a formal complaint. I asked to speak to a manager and I was transferred to Bruce at the Margate branch – they very person against whom I was lodging a complaint!</p> <p>I then recalled the hotline twice and each time was put on hold for over 15 minutes without speaking to a manger.</p> <p> </p> <p>This is terrible customer service.</p> <p> </p> <p>(Furthermore, the tyres on the car that we hired had no tread and were very dangerous to drive on)</p> <p> </p> <p>I wish for this to be forwarded to a senior manager who can deal with this complaint appropriately.</p> <p> </p> <p> </p>