BONGI RUDE MANAGER AT AVIS GRAND CENTRAL

Bongi called me on 31/01/2024 @ 16:51 informing me about the costs incurred from the car I hired and was returned on the 27/01/2024. I then asked Bongi to send me an email confirming the amount or she can bill me and send me some kind of document (paper trail purposes) and I will settle the amount as I was expecting the costs - including the breakdown of the costs.

Did Bongi not scream in my ear, didn’t want to listen to my point, she intimated me, dictated, she threatened me and at the end SHE HANGED UP THE PHONE IN MY EAR because I asked her simply if she understands what I am asking and if she doesn’t we can switch the language.

All I asked was a bill, for me to pay the costs!! The threats and bullying I received from her…was like I was robbing her.she then tried 5 times to process payment on my credit without my consent BUT she used wrong expiry dates. See error message from my bank.

*Error Message* **** Bank: Incorrect expiry date entered for your card ending in **????. Please retry by entering the correct expiry date displayed on the front of your card or login to the Banking App to view your card details. Auth FSP/NCRCP7