Beware of credit card ***** by Avis!

Do not EVER sign an Avis Rental Agreement! We were in an accident in July and Outsurance offered us an Avis Rental Car until our car was fixed. Unfortunately we had to enter in the Avis agreement and then Outsurance would pay the bill. But it sounded nice enough, we thought. The moment we signed the Avis agreement, our nightmares started. First we had to pay extra for "scratches" on the car - Avis just subtracted the extra amount and we had no control over it. Then they made me and Outsurance pay the bill. Again, the money was taken off my card without permission. and despite the fact that they were well aware that Outsurance would settle the bill. It took weeks to get the money back. I was so upset that I stopped the credit card we used and got a new one. Lo and behold! On 10 September, Avis took an amount of R325 off my new credit card - again without any authorisation. I have no idea where they got the new card number and how it is possible that they can just subtract random amounts two months after we returned the car. Customer services puts down the phone in my ear when I phone them (and that is after holding forever to get someone that can help you.) Whatever rental company you use - make sure it is not Avis! Once they have your banking details, they go shopping in your account willy nilly as they please.