Beware of AVIS refund process

Avis Sunninghill and the general customer care line have really disappointed recently.

I collected the rental on the 27th of November and returned on the 10th of December 2024. I made an electronic payment at the time of collecting the vehicle and was told once returned it would take 5-10 business days to refund me.

Needless to say that still has not happened. After multiple calls to the customer care center and various emails with my bank details and card details in it they claim today to not have received any emails, then once proven wrong claimed that they still had not forwarded to the finance department for approval and refund.

If it were the other way around and a customer owed AVIS money and had exceeded the SLA period there would be nonstop follow ups.

If I hadn’t called then the refund would still not be in progress, to be fair even with me calling the process still has not progressed at all.