WH
Wentzel H
1 reviews | Active since Mar 2022
04 Mar 2024, 15:12
Beware of Avis
The service off Avis is poor or their people working at their desks are ***********. I hired a car from Avis for the extend of 40 days from the 7th of February 2024 till the 14th of March 2024. Everything was concluded in the contract and I paid the whole amoint for the duration till the 14th.
Today I got a call telling me that they need to renew the contract and get a new withholding amount for the time till the 14th.
I signde a contract for the duration and I was not told that I have to renew the contract after 30 days.
I'm holding and using the car till my time expire and will take it back on the 14th and no one is going to tell me otherwise.
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Avis's replyOfficial
06 Mar 2024, 10:20Dear Wentzel,
Thank you for reaching out to us, and we appreciate your feedback regarding your recent experience with Avis. We apologise for any inconvenience you've encountered, and we understand your concerns about the contract renewal issue.
We would like to investigate this matter further to ensure a resolution that aligns with the terms of your initial agreement. To assist you more effectively, could you please provide your reservation or Rental agreement number. This will enable us to review the specific details of your rental and address your concerns promptly.
Thank You
The Avis Team
Thank you for reaching out to us, and we appreciate your feedback regarding your recent experience with Avis. We apologise for any inconvenience you've encountered, and we understand your concerns about the contract renewal issue.
We would like to investigate this matter further to ensure a resolution that aligns with the terms of your initial agreement. To assist you more effectively, could you please provide your reservation or Rental agreement number. This will enable us to review the specific details of your rental and address your concerns promptly.
Thank You
The Avis Team
Avis's reply06 Mar 2024, 10:20
Official
Dear Wentzel,
Thank you for reaching out to us, and we appreciate your feedback regarding your recent experience with Avis. We apologise for any inconvenience you've encountered, and we understand your concerns about the contract renewal issue.
We would like to investigate this matter further to ensure a resolution that aligns with the terms of your initial agreement. To assist you more effectively, could you please provide your reservation or Rental agreement number. This will enable us to review the specific details of your rental and address your concerns promptly.
Thank You
The Avis Team
Thank you for reaching out to us, and we appreciate your feedback regarding your recent experience with Avis. We apologise for any inconvenience you've encountered, and we understand your concerns about the contract renewal issue.
We would like to investigate this matter further to ensure a resolution that aligns with the terms of your initial agreement. To assist you more effectively, could you please provide your reservation or Rental agreement number. This will enable us to review the specific details of your rental and address your concerns promptly.
Thank You
The Avis Team