LV
Lizette V
1 reviews | Active since Mar 2017
03 Jan 2023, 09:46
Beware of Avis
KIndly be extremely carefula when making an online booking with Avis. Their T&C in the hyperlink and the ones they send you in the confirmation email fiffers vastly. So I lost my total rental fee of approximately R3000 because I had to cancel a day before due to unforeseen circumstances in mid Dec. Their agents are rude and cut you off when you try to enquire.
I've now made an online booking with another car rental company for later this week and they clearly warn you to rather pay on the day of collection as there might be penalties when canceling.
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Replies (5)0
Replies (5)
Avis's replyOfficial
03 Jan 2023, 11:20 Hi V Lizette Venter, thanks for reaching out to us and we are sorry to learn about this. Please send us a private message regarding the "unforeseen Circumstance" you experienced, we may be able to request a full refund/and or partial refund dependent on this.. Thank you. The Avis Team
Avis's reply03 Jan 2023, 11:20
Official
Hi V Lizette Venter, thanks for reaching out to us and we are sorry to learn about this. Please send us a private message regarding the "unforeseen Circumstance" you experienced, we may be able to request a full refund/and or partial refund dependent on this.. Thank you. The Avis Team
Avis's replyOfficial
03 Jan 2023, 14:17Hi Lizette, thank you for providing the additional information, we will forward it on to Avis Pre-paid team, to check if a refund may be granted. Kind Regards ~AS
Avis's reply03 Jan 2023, 14:17
Official
Hi Lizette, thank you for providing the additional information, we will forward it on to Avis Pre-paid team, to check if a refund may be granted. Kind Regards ~AS
LV
Lizette V's updateReviewer Update
05 Jan 2023, 15:30Will you kindly keep me updated?
LV
Lizette V's update05 Jan 2023, 15:30
Reviewer Update
Will you kindly keep me updated?
Avis's replyOfficial
05 Jan 2023, 16:11Hi Lizette, thank you for your patience in the matter.
Unfortunately we did not receive a favorable response regarding the request for a refund. We are however trying a different avenue. As soon as we have an update we will get back to you. ~AS
Thank You
Unfortunately we did not receive a favorable response regarding the request for a refund. We are however trying a different avenue. As soon as we have an update we will get back to you. ~AS
Thank You
Avis's reply05 Jan 2023, 16:11
Official
Hi Lizette, thank you for your patience in the matter.
Unfortunately we did not receive a favorable response regarding the request for a refund. We are however trying a different avenue. As soon as we have an update we will get back to you. ~AS
Thank You
Unfortunately we did not receive a favorable response regarding the request for a refund. We are however trying a different avenue. As soon as we have an update we will get back to you. ~AS
Thank You
LV
Lizette V's updateReviewer Update
05 Jan 2023, 17:57Thank you,
LV
Lizette V's update05 Jan 2023, 17:57
Reviewer Update
Thank you,