Being Chased for Payment I Already Made & No Deposit Refund

I’m honestly confused and frustrated at this point.

When I collected a vehicle from Avis, I paid a single upfront amount of R5,558 by card. This included the rental fee of R2,088 and the balance as a deposit.

The vehicle was returned on time, undamaged and refuelled. There was no issue raised at handover.

Since then: • My deposit has not been refunded. • I started receiving SMS demands claiming I owe R2,088 for the rental. • I sent proof of payment and formally disputed the amount. • I was told the matter was escalated to the branch.

Despite this, I am now receiving “final demand” messages and have been told the matter is handed to collections.

I genuinely do not understand how I can owe for a rental that was paid upfront before the vehicle was even released to me. And at the same time, my deposit has not been reconciled or refunded.

All I have been asking for is: • A proper breakdown of how my payment was allocated. • Confirmation of what happened to the deposit. • Suspension of collections while this is investigated.

Instead, the demands continue.