MM
Melanie M

1 reviews | Active since Mar 2010

22 Jan 2025, 16:34

Begging for an Invoice

I have asked on 3 separate occasions for a Tax Invoice for a booking made with them. To date no reply. There automated invoice system is also not working, receiving an error each time.

0
Replies (6)
Avis
Avis's reply22 Jan 2025, 16:51
Official
Dear Melanie,

Thank you for contacting us.

We apologize for the frustration and inconvenience this has caused you. Thank you for sharing your  rental agreement number. 

We are escalating this issue and ensure your Tax Invoice is provided promptly.

Kind Regards
The Avis Team
MM
Melanie M's update22 Jan 2025, 17:25
Reviewer Update
Please email it to me at *** it was a booking made via Bookingcom's Rentalcars.com *** for 1 to 3 December 2024 from Cape Town airport and returned to Cape Town Airport.
MM
Melanie M's update22 Jan 2025, 17:25
Reviewer Update
In the name of Robin Lance McIntosh
MM
Melanie M's update22 Jan 2025, 17:26
Reviewer Update
In my one email I asked that it be made out to:
Intersect Architects
21 Flufftail Street
Centurion
0157 
VAT NO: ***
MM
Melanie M's update23 Jan 2025, 16:49
Reviewer Update
I have still not received anything??? Another day has gone by. I can not claim back from my client without an INVOICE!!!!
Avis
Avis's reply23 Jan 2025, 17:20
Official
Good Day Melanie,

Please note you will need to request a copy of your Invoice from Booking.Com as the only invoice we have is for them, due to to No additional charges being directly to you.

Kind Regards
The Avis Team