Be Better Avis

I booked a vehicle using the online site. I hired the vehicle for 7 days. I was unwell and could not pick up the vehicle. I called and was told that I could not cancel the booking as the cancellation was not within the time frame. Still in recovery and highly medicated, I went to the office 1 day later to fetch the car. This was the 06th of August. The lady told me that there was a deposit to pay. This confused me, but I then read the contract and it stated an 'Authorisation hold'. Thinking that this would be quick, I agreed for this. Received an email after I returned the car, stating that Avis had no control over the release of the hold. Today is the 24th of August, and the release has not yet been initiated. The contract needs to be upfront. Very poor on a reputable brand.

Be better Avis.